Refund Policy

Last updated: June 27, 2026 · Effective: June 27, 2026

Key Points

  • Under Art. 32 of the Law on Protection of Consumer Rights, you may cancel your subscription at any time. Two scenarios apply: (A) cancellation of automatic renewal — access until the end of the paid period, no refund; (B) withdrawal from the Agreement with a refund — access is terminated as of the date of the request, and the refund is calculated individually for the remaining period.
  • Refunds are issued on an individual basis upon request: you write to admin@offerhack.tech, we calculate the amount taking into account the credits used and the costs incurred, and we share the calculation with you before the refund is issued.
  • Credit top-up packs: any unused balance may be refunded proportionally upon request; used credits are not refunded.
  • Refund timeframe — up to 10 calendar days from receipt of the User's request, unless a shorter period is established by applicable law; the money is returned to the same payment instrument used for payment.
  • Refunds following a block for a breach are issued only to the extent mandatory under imperative legal rules, taking into account the services actually rendered and the costs incurred.

1. General Provisions

This Refund Policy (the “Policy”) sets out the procedure for refunding funds paid by the User for a subscription to the OfferHack information and analytics AI service (the “Service”).

The Policy applies together with the Public Offer Agreement and the Personal Data Processing Policy. In the event of any conflict, the Public Offer Agreement prevails.

The Policy has been developed in accordance with Law of the Russian Federation No. 2300-1 of February 7, 1992 “On Protection of Consumer Rights” and other regulatory acts of the Russian Federation.

In accordance with Article 32 of the Law of the Russian Federation “On Protection of Consumer Rights,” the User has the right to withdraw from performance of the Public Offer Agreement at any time by notifying the Provider.

This Policy distinguishes two scenarios of withdrawal:

2.1. Cancellation of automatic renewal (no refund)

The User cancels automatic renewal of the subscription in the Account. In this case:

  • access to the Service is retained until the end of the previously paid billing period;
  • no refund of amounts paid is made;
  • from the end of the paid period, access to the paid features is terminated automatically.

2.2. Withdrawal from the Agreement with a refund request

The User sends a statement of withdrawal from the Agreement with a refund request. In this case:

  • access to the paid features of the Service is terminated as of the date the Provider receives the statement (or another date agreed by the Parties);
  • the refund is calculated for the period from the date access is terminated to the end of the previously paid billing period in accordance with Section 3 of this Policy, taking into account the services actually rendered, the credits used and the costs incurred by the Provider.

The right to withdraw from the Agreement is a mandatory consumer right and may not be limited by this Policy, the Public Offer Agreement, or any other arrangements.

3. Calculating the Refund Amount

The refund amount equals the payment amount less the cost of the services actually rendered and the costs actually incurred by the Provider.

The cost of the services actually rendered is determined taking into account the period of the User’s actual access to the Service, the volume of credits used, the number of requests to AI models, the processing of audio, images, screenshots and other usage metrics recorded in the Service’s billing and technical logs.

Costs actually incurred by the Provider may include: fees paid to AI providers and other Third-Party Services for processing the User’s requests, payment provider commissions, the cost of additional services not refundable by their nature.

If the calculation based on the period of actual access and the calculation based on the volume of credits used yield different amounts, the Provider may apply the indicator that most accurately reflects the actually rendered scope of services, provided that such scope is supported by billing data, Service logs or documents of Third-Party Services.

The refund amount may not be negative. The final refund amount is calculated by the Provider and shared with the User before the refund is issued. The User’s disagreement with the calculation does not suspend the refund timeframe for the portion of the amount not disputed by the Provider.

The date of termination of access is deemed to be the day the Provider receives the User’s written request (or another date agreed by the Parties).

3.1. Refund of credit top-up purchases

Credit top-up packs are deemed provided at the moment the corresponding credits are credited to the User’s wallet. A refund of amounts paid for a top-up may be issued by the Provider upon the User’s request on an individual basis, subject to the following:

  • used credits are not refunded (service actually rendered);
  • the refund for the unused balance is calculated proportionally, taking into account the costs incurred by the Provider and payment provider commissions;
  • at the same time as the refund, the Provider deducts the corresponding unused credits from the User’s wallet.

4. How to Submit a Refund Request

Refunds are issued by the Provider on an individual basis upon the User’s request. Automated refunds through the interface of the Service are not provided.

4.1. Channel of request

The User sends a refund request by email to admin@offerhack.tech with the subject line “Refund.” The body of the email must include:

  • the email address of the account;
  • the date and amount of the payment for which the refund is requested (payment identifier if known);
  • the reason for the request;
  • the preferred refund method (by default — to the same payment instrument used for payment).

4.2. Review of the request

The Provider sends confirmation that the request has been received within 2 (two) business days. As part of the review, the Provider:

  • requests additional information or verification of the User’s identity if necessary;
  • calculates the refund amount in accordance with Section 3 of this Policy;
  • shares the calculated refund amount with the User and the method of its payment;
  • terminates the User’s access to the paid features, deducts the corresponding unused credits from the User’s wallet, and processes the refund through the payment provider LLC NCO “YooMoney” (the YooKassa service).

5. Timeframe and Refund Method

The Provider issues the refund within 10 (ten) calendar days of the date the User’s request is received, unless a shorter period is established by applicable law.

The refund is made to the same payment instrument used for payment (bank card, SBP, or another method used at the time of payment).

The time it takes for the refunded funds to be credited to the User’s bank account depends on the issuing bank and is usually between 3 and 30 calendar days. The Provider is not responsible for delays on the side of the User’s bank.

If a refund to the original payment instrument is not possible (the card is blocked, has expired, the account is closed, etc.), the Provider will agree on an alternative refund method with the User.

6. Additional Grounds for a Full Refund

In addition to the general right to withdraw from the Agreement (Section 2), the User is entitled to a full refund in the following cases:

6.1. Unauthorized charge

If funds were charged to the User’s bank card without their consent (for example, after cancelling the subscription or removing the card in the Account), the Provider refunds the entire amount charged in full.

6.2. Double charge

If funds were charged twice for the same billing period, the duplicate charge is refunded in full.

6.3. Material unavailability of the Service

In the event of material unavailability of the Service within the meaning of clause 11.3 of the Public Offer Agreement (more than 8 hours of unforeseen unavailability in a calendar month), the User is entitled to demand an extension of the paid subscription period for the duration of the unavailability, or a proportional refund.

6.4. Discontinuation of the Service

If the Provider decides to discontinue the Service, all Users with active subscriptions are refunded the unused portion of their paid periods in accordance with clause 14.5 of the Public Offer Agreement.

6.5. Material non-conformity of the Service with its description

If the functional capabilities of the Service materially and substantially fail to conform to the description posted on the Website at the time of payment, the User is refunded the full cost of the subscription upon request.

7. Refund Upon a Block for Breach and Other Limitations

Refunds of amounts paid are made subject to the imperative rules of the legislation of the Russian Federation, taking into account the actually rendered scope of services, the credits used, the costs incurred by the Provider and the nature of the breach.

7.1. Termination of access due to a User’s breach

If the User’s access to the Service has been restricted or terminated due to the User’s breach of the Public Offer Agreement, the Terms of Use, applicable law or other grounds provided for in clauses 8.2 and 14.3 of the Public Offer Agreement (including payment fraud, chargeback, multi-accounting, circumvention of limits, automated use, transfer of the account to third parties, breach of the rules of interviews/exams/proctoring/NDAs, threat to the security of the Service), no refund of amounts paid is made, or a refund is made only to the extent mandatory under the imperative provisions of the legislation of the Russian Federation, taking into account the actually rendered scope of services, the credits used, the costs incurred by the Provider and the nature of the breach.

7.2. Other limitations on refunds

The following do not constitute grounds for refusing a refund:

  • the User’s subjective dissatisfaction with the quality of AI responses without confirmation of a material non-conformity of the Service with its description;
  • the User’s failure to receive a job offer, employment, or any other career outcome (the Service does not guarantee any result — see Section 10 of the Public Offer Agreement);
  • partial use of the Service during the billing period — the refund is calculated in proportion to the unused portion (Section 3).

The provisions listed above do not limit the rights granted to the User by the mandatory provisions of the Law of the Russian Federation “On Protection of Consumer Rights.”

8. Disputing Payments Through Your Bank

If the User has a question about a payment, the Provider asks the User to first contact the Provider directly — this is the fastest and most convenient way to resolve a dispute.

The User also has the right to contact their bank with a request to dispute the payment (chargeback). In this case:

  • the Provider may temporarily suspend the User’s access to the Service until the dispute is resolved by the acquiring bank;
  • if the dispute is resolved in the Provider’s favor, the amount of the payment previously refunded by the bank is subject to restoration to the Provider’s account;
  • if the dispute is resolved in the User’s favor, the Provider restores access to the Service in accordance with the terms of the subscription.

9. Trial Period

If the Provider offers a free trial period of access to the Service, such period is provided to the User free of charge. No refund is possible during the trial period (since no payment was made).

If, at the end of the trial period, the subscription automatically switched to a paid mode, the User has the right to:

  • cancel the subscription and request a refund within 14 (fourteen) calendar days of the first charge — such a refund is issued in full;
  • after 14 days have passed — request a proportional refund in accordance with Section 3 of this Policy.

Before charging at the end of the trial period, the Provider sends the User a notice in accordance with clause 6.3 of the Public Offer Agreement.

10. Contact Information

All questions and refund requests should be sent to:

Email: admin@offerhack.tech
Telegram: @OfferHackApp

Response time for refund requests — within 2 (two) business days.

Questions about this document?

If you have any questions or concerns, please contact us: admin@offerhack.tech